Need help with Dotcase – EU Compliance? We're happy to assist. The fastest way to reach us is by email — we typically reply within 1–2 business days.
your-store.myshopify.com) so we can help faster.
They open your withdrawal page, fill in the form (order number, email, name, optionally the items and a reason) and submit. The request appears instantly in your admin dashboard, and both you and the customer receive an email.
Free includes unlimited withdrawal requests, the withdrawal form, page and merchant dashboard, the legal guarantee notice, the right-to-repair notice, customer and merchant emails including approval and rejection emails, email branding (store name, logo, signature), all 24 EU languages, and GDPR-compliant EU data hosting.
Pro adds self-service on the order status page, customer-submitted repair claims, partial withdrawal with product selection, a configurable withdrawal period, order status button customisation, Shopify Returns sync, and PDF and CSV export.
Pro is a paid subscription with a free trial; the current price and trial length are shown in the app and on the Shopify App Store listing.
Make sure the App Embed is enabled in the Theme Editor (step 2 above) and that you're viewing the dedicated withdrawal page. If you removed the page, re-create it from Form settings.
Yes — in Form settings use "Add the withdrawal button to my Refund Policy". If your refund policy is a Shopify Policy (Settings → Policies), it can't be edited automatically, so the app gives you a ready-to-paste code snippet and step-by-step instructions.
See our Privacy Policy. For data access, export, or deletion requests, email support.euwithdrawal@dotcaseglobal.com; we respond within 30 days. You can also delete individual requests anytime from the dashboard, and all data is removed within 30 days of uninstalling the app.
Dotcase
Schwalbenweg 18, 31582 Nienburg, Germany
support.euwithdrawal@dotcaseglobal.com